Design with AI - Coding, Training and Delivering a Voice, Tone and Style Guide Experiment (Internal Tools)

At Sky, we understand that every interaction with our customers shapes their perception of our brand. Maintaining a consistent voice and tone across all communication channels is critical to delivering the exceptional experiences our customers expect. To enhance this consistency, we developed an internal Voice and Tone chatbot—a smart tool designed to guide our teams in crafting on-brand messaging with ease.

This chatbot acts as a real-time assistant, offering quick tips, examples, and recommendations tailored to Sky's unique brand personality. It simplifies the process of aligning content with our voice, reduces discrepancies across teams, and empowers employees to confidently create communications that resonate with our values and audience.

By integrating the chatbot into our workflow, we've fostered a culture of collaboration, creativity, and clarity, ensuring that Sky's voice shines through in every message—big or small. The result? Stronger connections with our customers and a more cohesive brand identity.